Feb 6, 2018 - If you do not have any codes to access your DSC panel, or just want to. If the installer did not lockout the panel then this will reset it to factory. After reviewing your pictures, it appears you have a DSC PC5010 which is an older. The default installer code on that system is 5010 and the process to enter the. ADT doesn't install DSC equipment, but we can sometimes use existing. Unfortunately you may be out of luck unless they didn't turn on the installer lockout.
Background: We quit ADT monitoring after our contract was fulfilled, sometimes I use it as a local system but I prefer my own IP cameras and we have a great family guard dog. Assuming your system was subsidized at sign-up, you should own it when you finish your term contract (eg; 36 months). Recently, I switched to VoIP and I had my phone line disconnected. On the day it happened, the panel beeped and I got a trouble light, alphanumeric=unable to contact ADT. In order to disable the warning, I would normally need to do this:.8 5010 015 7 ### for TLM disable, then power cycle the panel. Problem is, the installer code is not default 5010 or a handful of other possible default codes, it is a local ADT code. I contact my local ADT, they will not release any installer codes.
Fair enough, but if it's the same across my neighbourhood, that's poor security should it be leaked. Instead they say they can help me power down the system. I own it now. I email for a tech to come by and disable the TLM/reset the code.
Answer is no, 'unfortunately for liability purposes we cannot have technicians attend the home of inactive ADT customers'. I email again, this time escalated to ADTCanada to pay for the service which would make me a customer by definition. They say no, citing the quotation above.
(I previously asked why a sales rep can come in, check security points, etc and 'apparently' they are under a different policy). Last try to contact and resolve, I call and inquire if I had 'active' monitoring, how much would it be? They say probably a couple of hundred negotiated with the installer. Ridiculous, for less than a minute of work. Now, if I really want to tinker with the system and do it myself, I can physically jumper the main panel in the basement box, but this requires re-programming my whole house and could take a few hours. The upside is I set my own installer code, and I can get it to call my cell or any number if it goes off, and have it work in conjunction with my cameras.
Not for the technically challenged. My recommendation to you is to figure out if you have a default installer code, or obtain it while still on contract. 6321, 5555, 5010 are common codes for the DSC832. Because you will NOT be able to easily use the system with another company even though you OWN it.
It's how ADT attempts to keep inactive systems tethered to ADT. And while you're at it, if you still want 3rd party monitoring, check out for better monitoring prices.
This is how you want to do business ADT? I personally find it a waste of money getting an alarm system. Most of the time it's false alarms and the money could be better spent protecting your house by installing bars on the basement window than 'monitoring'. My father's house never had an alarm system meanwhile we were surrounded by houses with them. The ones who had them had been broken into as they normally go for the basement windows to break in and get into the house. My elderly neighbor was once broken into while she was home in the basement!.8 will prompt you to enter the installer code, it's a 4 digit number, usually 6321, 5555, or 5010 (Canadian Residential). If it doesn't work, it's been changed to a local code, and you will get the message, 'Invalid access code'.
Also look for the code in a little manual inside the control box in the basement. Some systems are locked out completely where even an installer code won't help. You will hear a relay switching sound when you power cycle the control box off and on. Note you will have to re-enter the time/date when you do that. Apr 16th, 2013 9:56 pm.8 will prompt you to enter the installer code, it's a 4 digit number, usually 5010 or 5555 (worked for many in Canada if you check other forums because it is the panel's default). If it doesn't work, it's been changed to a local code, and you will get the message, 'Invalid access code'. Also look for the code in a little manual inside the control box in the basement.
Some panels are locked out completely where even an installer code won't help. You will hear a relay switching sound when you power cycle the control box off and on. Note you will have to re-enter the time/date when you do that. Assuming 5010 or 5555 works, how do I get out of installer mode after entering the code? How do I power cycle the box?
I guess after linking them this thread, the ADT Operations Support Manager was kind enough to give us a call and leave me a message a few days ago. I had a little bit of trouble getting a hold of her but we finally spoke today. At first she talked about liability, different types of buildings, possible injury, WCB claims.???
My DSC832 is inside the front door, my dog will be in the backyard, I won't have an icy walk, how clumsy is this tech? Will he hurt his fingers pressing buttons? (I didn't say that last part to her, lol) She mentioned it's not about sales. Ok, but my panel, and in effect the system that I OWN, is installer-locked to ADT. I cannot remove future trouble codes, set certain preferences.
The next owner must still go to ADT to get the system working. I forgot to ask her how another company accesses the panel?
Are installer codes willingly transferred to competitors? We continued to talk and it was a nice conversation. And so it seems they have a change of heart and I 'may' have a tech come out, minimum $97+ for the service call. Covers the cost of coming out like other service-based repair companies. Hmmm, pay $97 for a 1 minute job or jumper the main system myself and re-program it in a few hours? Not really a good solution either way. (This is double the cost of Rogers unlocking my phone!) She said please call back 'Help Desk' and I have a notation on my account now.
She did reiterate they cannot disclose installer codes over the phone. Perhaps they can do something remotely since the system is connected to my VoIP? Switched over to VOIP a few months back and ADT hasnt been able to receive my signals since. Im ready to cancel any day now.
I didnt try this before because I was afraid I was going to mess something up, so now Im trying to see if I can access my panel menus. When I try.8 then enter the installer code how do I know if I got it right or not?
Dsc Installer Code Reset
I entered 5010 and it just beeped at me. Nothing is displayed on the screen. It did not say 'Invalid access code' I just set the time (.6) it didnt display anything on the screen either when I was entering the time. Maybe the display is turned off for menu?
EDIT: Figured out my my code! Tried all the default numbers and it just made a long beep. Then I read online someone found out their code.
It was the last 4 digits of their account number. After I tried that it did a different beep and flashed a picture telling me to push a button. I know this is an old thread but if you havent figured it out yet AncasterRFD, maybe try that if you know what your account number was.
It might work for you. So now that I know my installer code does that means I can use this system with any alarm company I want?? Find out from adt what phone number your panel is trying to call and then manually dial the number from your real telephone to see if it actually works. ADT might be using a special phone number that the voip provider doesn't know how to handle. You would assume they use a 1-800-xxx-yyyy phone number, but I've seen where they are trying a 1-700-xxx-yyyy or 1-600-xxx-yyyy phone number.
The voip company might not be set up to handle these special phone numbers. My buddy had to call his voip provider (i.e. Vonage) so they could setup the number properly. After Vonage rerouted the number, the panel had no problem calling in. Sygic rupi converter.